Oh Egged. You had
to know I'd get around to writing a blog entry about you eventually.
The bus company, whose tagline should be: “Egged- sending
passengers into a homicidal rage since 1933!” is the largest bus
company in Israel and provides most of the intercity bus service in
the country. They are also subsidized by the government. According to
Israeli law, rule of thumb, and international consensus, this means
that they don't have to pretend to care about customer satisfaction.
And believe me, they don't.
My story starts 3
years ago, with the introduction of the “Rav-kav,” the personal
transportation card which can be used on all public transportation.
All you need to do is load it in every different zone you travel in.
Deciding how many trips you wants to buy- 1, round trip, 5 (so that
you can't get back to wherever you started on that last trip), or
even 10 or 20 in certain zones. You can even buy a monthly bus pass
for a certain zone and load it on the rav-kav. And as opposed to the
paper cards they used to give you that you only had to wave past the
driver, these you actually get to run through their nifty
technological advanced machines. Sometimes, when their machines don't
work you even get to ride for free. This has happened to me at least
4 times. The theory was that this new card would save time. Well,
that's true sometimes.
They also had a
brilliant idea, which was to put out a student pass available either
by semester, or for the whole year, at a very reduced price (half the
price of buying a monthly bus pass). Any student who lives off
campus, or even occasionally leaves his student cave, would be well
advised to acquire one. So the genius minds at Egged decided to
create the most inefficient, homicidal rage inducing method of
carrying such a task out. Because they wouldn't be Egged if they
didn't.
The first thing
you need is a multitude of forms and photocopies of things that you
don't always have yet because the minds that run the universities are
not much different than those that run the bus companies. The first
year, many people didn't have a rav-kav yet, so you had to fill out
an additional form and bring it to the central bus station in
Jerusalem (for the people who lived in the Jerusalem area). No one
told us where exactly they were taking care of the student rav-kav so
I went to the counter where they sell tickets and monthly bus passes.
I was somewhat miffed when they told me (after waiting in what passes
as a line in Jerusalem) that I was in the wrong place and then
directed me to a back alley at the end of the 3rd floor
that I didn't even know existed. The place was mobbed.
It was every single person in the Jerusalem area who a.) wanted to
get the new “it” card and b.) every student in the Jerusalem area
who wanted a student pass. I had left myself an hour before work to
get a student pass naively assuming that it wouldn't take longer than
that. I was wrong. It took me 3 days. I took a number but when I
realized that my number was 300 numbers away I gave up and left. The
next day I went back and took another number. I didn't make it that
day either. My number was 800 or so numbers away. I kid you not. I
had brought a book and some lunch. I ordered myself a coffee. Read
the newspaper. But they closed the place before my number was wrong.
I was pissed. The next
day I got there at 8:00 in the morning (I'm not even functional at
that time of day) however, they weren't honoring the numbers from the
previous day so I took another one. Then I did some errands in town,
wandered around for a few hours, explored the bus station (which
alas, is not quite as much of an adventure as the central bus station
in Tel Aviv) until they called my number some 10 hours later.
I shoved my way through the mob of perturbed Israelis (and trust me,
that is not a place you want to be) and just about collapsed at the
rav kav lady's desk. I handed her all of my documents and rooted
around for my rav-kav for a few minutes until I had to finally accept
the fact that it wasn't there. After 3 days of bedlam, havoc, and a
new eye twitch, I couldn't find the card they were supposed to load.
I think the woman realized that I was about to turn into the
incredible hulk (I may have started turning a bit green and the eye
twitch probably didn't help), and quickly assured me that it was no
problem and that she would just print me a new one. I thanked her and
started my meditation breathing exercises.
The
next step, was to wait in another half hour long line so that they
could load it. I was
about to tell them that that was certainly a load of something,
but I restrained myself and tried to quell the rising urge to start
throwing things, including my new student card.
And that was year one. I made myself a promise then that if they
tried that with us again I wouldn't buy one. Instead, I would pay
with a 200 shekel bill every single time I got on the bus. And then I
would spread my new movement amongst all the students, gaining
momentum and political proficiency which would launch my future
career as the prime minister. As the prime minister, I would fire
Egged and publicly ridicule their incompetence. Not unlike what I'm
doing now, except that when I'm prime minister my word will hold more
weight.
Lofty goals, I know. Unfortunately for my cause, the next year they
set up stations on the various different campuses in Jerusalem as
well as in the bus station and a few other places and it only took me
an hour or so on line to get it (I got there early in the morning).
Egged
must have been disappointed at the ease with which we were able to
get our bus passes last year so this year they decided to “improve”
the service by combining the place where you give them your forms and
they change the status of your card and the “loading station”
where they actually make your card usable. The purpose of this
announcement
was only to make us more optimistic about our chances of getting a
bus pass easily and smoothly than we have any right to be when Egged
is involved. In actuality, what it meant was that for the few
thousand or so students on the Givat Ram campus who wanted a bus
pass, there was one guy sitting at a desk doing everything by
himself. There were 2 options: 1.) write your name at the bottom of a
4 page list and drop in occasionally to check progress in the hopes
that you wouldn't be in a class doing some actual learning
when they called your name, or 2.) leave all your documents and
rav-kav in an envelope and they would do everything for you and
return it within 24 hours. This was a no-brainer. I would have left
them my wallet and my firstborn to avoid the line. So I left them my
documents at 10:00 on Monday morning and a few hours later I got an
sms that my rav-kav was ready. I was very relieved (not to mention
smug as I cut the line to pick it up). I put the whole experience out
of my mind and went about my daily business.
Until
Wednesday when last year's
yearly pass ran out. I don't have classes this year on Wednesday,
besides a few labs, so I don't need to go in to Jerusalem at all on
those days. I decided to help my dad with the shopping (this nets me
a free coffee- I wouldn't want anyone to be under the mistaken
impression that I'm a better person than I actually am). We came out
of the grocery store loaded down with a cartload and market bag worth
of food and decided to take the bus home. No big deal, the bus comes
every few minutes at that time of day and we both have bus passes.
The
bus comes and I heave the cart up the stairs and confidently place my
rav-kav in the machine. A red light flashes. I try again. The red
light flashes again. The bus driver looks at his machine and says,
“your card is empty.” I go, well that's not possible, and put my
card in the machine for a 3rd
time. The driver is getting impatient.
“There's
nothing in it, it's empty.”
“But
I have a yearly student pass.”
“It
expired.”
“But
I bought in Monday!”
“What,
it's my fault it's empty? You're blocking the door.”
I
heave the cart up the last step and call my dad back to pay for me
(he's the one with the wallet in our relationship). The driver goes,
“You're not going to pay? Fine!”
I
yell back at him, “I'm paying!” while picturing myself strangling
every person involved in this fiasco (including the driver). After
laying out 1,400 shekels and printing out form after form, they're
telling me that my rav-kav is empty?! Someone's going to pay for
this.
I
decided to check the Egged website to find a phone number to call so
I could yell at someone. They had put up an announcement that there
was a bug in the system, and that everyone who had gotten their
student pass between Sunday morning and 12:00, Tuesday afternoon had
to come back to get their card fixed. They were very sorry about the
mess and hoped for our understanding, etc. etc.
Facebook
was abuzz with messages of denouncement towards Egged, a couple of
which I have shared for your reading pleasure:
“I'm not usually in favor of capital
punishment, but whoever is in charge of Rav Kav needs to be publicly
beheaded.”
- Sarah
“Egged, I love you. Said no one,
ever.” (rough translation from Hebrew)
-Elan